Privacy Policy
This Privacy Policy explains how Casino Rocket, operated by Hollycorn N.V. under a Curaçao Gaming Control Board licence, collects, uses, stores and protects personal information belonging to players who access the platform from Australia and elsewhere. It sets out what data is gathered during registration, deposits, withdrawals and general use of the site, how that data is shared with third parties where necessary, and the choices available to players regarding their own information. Anyone using the platform is asked to read this policy alongside the general terms and conditions, since together they describe the relationship between the operator and its players. Access to the site is restricted to persons who are at least 18 years old, and this age restriction applies equally to the collection and processing of personal data described below.
Information We Collect
When a player registers an account, a set of personal details is requested to create and verify that account. This typically includes full name, date of birth, residential address, email address, phone number and a chosen password, along with any payment details relevant to deposits and withdrawals. Additional documentation, such as proof of identity and proof of address, is requested during the know-your-customer process described in the account verification section of the platform, generally before a first withdrawal is processed. Players who deposit using cryptocurrency provide wallet addresses relevant to the transactions they carry out, while players using cards or e-wallets provide the details needed to process those payments securely.
Beyond the information supplied directly by the player, the platform automatically collects certain technical data during use of the site. This includes IP address, device type, browser information, operating system, approximate location derived from IP address, and activity logs such as login times, pages visited and gameplay history. This technical information supports account security, fraud prevention and the general operation of the service, and is described in more detail in the cookies section below.
Categories of Data at a Glance
| Data category | Examples | Purpose |
|---|---|---|
| Identity data | Name, date of birth, government ID | Age and identity verification |
| Contact data | Email, phone, address | Account communication, KYC checks |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals |
| Technical data | IP address, device, browser | Security, fraud prevention, site functionality |
| Activity data | Login history, gameplay records, bonus usage | Account management, responsible gaming tools |
How Personal Information Is Used
Personal information is used primarily to create and maintain player accounts, to verify identity and age in line with the minimum age requirement of 18, to process deposits and withdrawals, and to provide customer support through live chat and email. Data is also used to detect and prevent fraud, money laundering and other prohibited activity, to comply with legal and regulatory obligations under the operator’s licence, and to maintain accurate records of account activity, including bonus participation and wagering history where a bonus such as the welcome package has been activated on an account. Information relating to deposit patterns, session length and gameplay may additionally be used to support the responsible gaming tools described later in this policy, such as deposit limits and self-exclusion requests.
Where a player has opted in to receive marketing communications, contact details may be used to send information about account activity, promotional terms or platform updates. This is entirely optional and players may withdraw consent at any time using the unsubscribe mechanism included in such communications or by contacting customer support directly. Marketing communications, where sent, are limited to factual descriptions of account-related information and do not override the terms and conditions that govern any bonus a player has chosen to activate.
Cookies and Similar Technologies
The platform uses cookies and similar tracking technologies to operate correctly, to remember player preferences such as language and currency, and to analyse how the site is used so that performance and usability can be improved over time. Some cookies are strictly necessary for core functions, such as keeping a player logged in during a session or maintaining the contents of a deposit form, while others are used for analytics purposes to understand general usage patterns across the site. Players can usually control or disable cookies through their browser settings, though disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to complete transactions smoothly.
Third-party service providers, including payment processors and analytics providers, may also place cookies on a player’s device as part of the services they deliver on behalf of the platform. These providers are contractually required to handle any data collected through cookies in a manner consistent with applicable data protection standards. Players who wish to understand more about a specific third-party cookie can generally find further information through that provider’s own cookie or privacy documentation.
Sharing Information With Third Parties
Personal information is shared with third parties only where necessary to operate the platform, to comply with legal obligations, or to provide the services a player has requested. This includes payment providers used to process deposits and withdrawals across the methods described in the payments section of the site, identity verification providers used to confirm age and identity during the know-your-customer process, and regulatory or law enforcement bodies where required by applicable law. Software and game providers may also receive limited technical information necessary to deliver individual games correctly, such as session identifiers, though this does not typically include full identity details.
Information is not sold to third parties for their own independent marketing purposes. Where data is transferred outside the jurisdiction in which it was originally collected, reasonable steps are taken to ensure an appropriate level of protection is maintained, consistent with the operator’s obligations under its Curaçao Gaming Control Board licence, numbered 8048/JAZ. Players who have specific questions about a particular data transfer or third-party relationship can raise this through the customer support channels described later in this policy.
Data Retention
Personal information is retained for as long as an account remains active, and for a further period afterwards where required to meet legal, regulatory, accounting or anti-money-laundering obligations. Transaction records, verification documents and communications relevant to a dispute or investigation may be retained for longer than general account data, reflecting the operator’s obligation to maintain accurate records under its licensing framework. Once the applicable retention period has passed and there is no ongoing legal requirement to keep the information, it is deleted or anonymised in line with standard data handling practices.
Players who close their account or request deletion of their data should be aware that certain records cannot be deleted immediately where retention is required by law, particularly records connected to deposits, withdrawals, bonus activity or verification. This is a standard feature of regulated online gambling operations and applies regardless of the payment method used, whether card, e-wallet, bank transfer or cryptocurrency.
Player Rights Over Personal Data
Players generally have the right to request access to the personal information held about them, to request correction of inaccurate data, and to request deletion of data where it is no longer required for legal or operational purposes. Players may also object to certain uses of their data, such as marketing communications, and may request a copy of their data in a portable format where technically feasible. Requests of this kind can be made through the customer support channels available on the platform, including live chat and email support, and are handled by the team responsible for data protection matters.
Where a request cannot be fulfilled in full, for example because certain records must be retained to meet anti-money-laundering or regulatory obligations, the player will be informed of the reason and of any partial steps that can be taken instead. Players are encouraged to keep their registered contact details up to date so that any communication relating to their data rights, or to their account more generally, reaches them without delay.
Data Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or alteration. This includes encryption of sensitive data during transmission, restricted internal access to personal records, and monitoring designed to detect unusual account activity that might indicate fraud or unauthorised access. Payment details are handled in line with the security standards applicable to the payment methods offered, including cards, e-wallets, bank transfer and cryptocurrency transactions.
While these measures are designed to provide a high standard of protection, no system can guarantee absolute security, and players are encouraged to take their own precautions, such as using a strong and unique password, keeping login credentials confidential, and reporting any suspected unauthorised access to their account promptly through customer support. Two-factor verification or similar account protections, where available, are recommended as an additional layer of security.
Bonus-Related Data and Records
Where a player activates a bonus, such as the two-stage welcome package or any of the ongoing offers described in the terms and conditions, the platform maintains records of bonus eligibility, wagering progress and related account activity for as long as necessary to administer the bonus correctly and to resolve any dispute that may arise. This includes data connected to wagering requirements, such as the 45x wagering condition applied to the welcome package, the associated maximum bet limit of $7.50 per spin or game round while a bonus is active, and the validity periods attached to each stage of a bonus, generally 14 days for the overall package and 7 days for free spins specifically.
| Bonus data element | What is recorded |
|---|---|
| Eligibility checks | Deposit amount, method used, account status |
| Wagering progress | Turnover against the applicable wagering multiplier |
| Free spin usage | Spins used, game played, winnings converted to bonus funds |
| Validity tracking | Time remaining within the stated bonus period |
This bonus-related data is retained under the same general principles described elsewhere in this policy and is used only to administer bonus terms accurately, including eligibility rules and any exclusions that apply to specific payment methods. Records of this kind may also be referenced if a player raises a query or complaint relating to a bonus, so that the sequence of events can be reviewed factually.
Responsible Gaming and Data
Information relating to deposit amounts, session frequency and account activity may be used to support the responsible gaming tools available on the platform, including the personal limits feature covering deposits, losses, wagers, single-game spend and overall account activity, as well as weekly and monthly caps. Where a player sets a limit or requests self-exclusion, this information is recorded and applied across the account to help ensure the restriction is honoured consistently. A dedicated responsible gaming contact point is available for players who wish to discuss these tools or who have concerns about their own play or that of someone close to them.
Players are reminded that gambling is intended to be an entertainment activity and that all account holders must be at least 18 years old to register and play. Anyone who feels their gambling activity is becoming difficult to control is encouraged to make use of the available limit-setting tools or to seek independent support through recognised problem gambling services in Australia.
Children and Age Verification
The platform is not intended for use by anyone under the age of 18, and personal information is not knowingly collected from minors. Identity verification procedures carried out during the know-your-customer process are designed, among other things, to confirm that an account holder meets this minimum age requirement. Where there is reason to believe an account has been opened by, or is being used by, a person under 18, the account may be suspended pending further verification, and any personal data collected will be handled in line with the operator’s obligations regarding underage use.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in data handling practices, legal requirements or the services offered on the platform. Where changes are made, the updated policy will be published on the site, and continued use of the platform after such changes take effect will constitute acceptance of the revised terms. Players who have concerns about a particular change are encouraged to review their account settings and, where relevant, their consent preferences for marketing communications.
Contacting Us About Privacy
Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can contact the support team through the live chat facility available on the site or by email, both of which operate as part of the general customer support service. Requests relating to personal data are typically handled by staff familiar with data protection matters and will be addressed within a reasonable timeframe. For broader information about account terms, deposits and withdrawals, or the mechanics of any bonus referenced in this policy, players can also review the terms and conditions or the payment methods available on the platform, and general information about the operator can be found on the about us page.